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Posted by Chris Scott Barr on Jul 28, 2010

Valve Bans MW2 Players In Error, Gives Them Free Copies Of Left 4 Dead 2

If you play Modern Warfare 2 on your PC through Steam, there is a good chance that you were one of 12,000 people who were banned from the game in recent weeks for cheating. You no doubt cried out that you had not cheated, yet the VAC software laid down the banhammer anyway. Well as it turns out, you weren’t cheating, and Valve screwed up. Check out this email from company president Gabe Newell on the matter:

Hello,

Recently, your Steam account was erroneously banned from Call of Duty: Modern Warfare 2.

This was our mistake, and I apologize for any frustration or angst it may have caused you.

The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn’t a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).

We have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn’t already own the game.

To share your extra copy of Left 4 Dead 2 with a friend, you can ‘Manage Gifts and Guest Passes’ from the ‘Games’ Menu in Steam, or visit this article on the Steam Support site for detailed instructions: https://support.steampowered.com/kb_article.php?ref=4502-TPJL-2656.

To access your own copy of Left 4 Dead 2, visit your library of games in Steam. If you didn’t already own the game, it will now be listed among your others there, and is available for download immediately.

Regards,
Gabe Newell

How about that for customer support? Yes, they screwed up, but they owned up to it and explained exactly what happened. Then, they went above and beyond by offering a free copy of Left 4 Dead 2 for the people banned, and an extra copy to give away. Kudos to Valve for being awesome.

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