If you picked up Batman: Arkham Asylum recently on Steam, either normally or through the Steam Summer Sale, you’re gonna have a bad time. It looks like a lot of gamers who have purchased the game through the digital distributor have been left unable to play the game. It doesn’t matter that they’ve been billed for the game, the keys simply don’t work.
Steam had a similar issue when codes for the Grand Theft Auto bundle ran out. In this situation players received their keys, but they won’t activate the game. When attempting to install the game, players are getting an error that reads that the key is “not found in the database.” Once the installer gets to this point, they can’t go any further.
After some digging, it looks like the problem is with the SecuROM DRM service. It has a pop-up window when you try and run the game that is the faceplate for this error. Players are reporting that the window (or service) is refusing to take their keys.
Warner Bros. is “researching the issue” right now. We’ve not heard from them yet, but we’re hoping they can issue a fix soon. If you’re still having problems getting your copy of Arkham Asylum to run through Steam, just sit tight.